Terms & Conditions

DELIVERY TIMES

I do keep a small stock of my most popular jewellery pieces and these are typically dispatched within 3-7 working days. However most pieces of my handmade jewellery are made-to-order and will usually be dispatched within 2-4 weeks. All pieces will be dispatched as soon as possible. If there is a delay for any reason I will contact you.

If you urgently need an item for a certain date or special occasion please contact me at lauraj8@icloud.com and I will do my best to get the item to you by the required date.

DELIVERY COSTS

Your order can be sent either by Royal Mail 1st Class signed for service; this usually takes 2/3 days from the date of dispatch, or Special Delivery which is a next day service and is insured against loss in transit. Please choose your preferred delivery at checkout where the costs are provided.

Overseas shipping, prices will vary in accordance with the weight and destination of your purchase. You will be informed of the cost prior to shipping.

Non-EU parcels require a customs form to be attached.

Please be aware that international customers may be required to pay custom duties and I am unable to provide details of what these charges may be.

RETURNS

I hope that you love your new jewellery, however if you have changed your mind, then please contact me within 14 days to organise its return and a refund or replacement. You will need to return your jewellery in perfect condition and in its original packaging. You have 14 days from the date you receive your goods to notify me that you have changed your mind.

I will be unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

I strongly recommend that you return your jewellery using tracked delivery and would like to emphasise that jewellery is only insured in transit when posted using Royal Mail’s Special Delivery service. Any other delivery method is at your own risk and I will be unable to refund items lost in transit where they are not insured.

I regret that I cannot offer refunds on earrings for health and safety reasons. Custom orders or commissions (i.e. those made to a requested size not generally listed on the website or with personalisation) may not be eligible for refund or exchange.

DAMAGED ITEMS

If you should receive an item that is defective, damaged or not what you ordered, please contact me within 5 working days and provide an image of the damaged goods. I will help you resolve any issues as quickly as possible by replacing the item and arrange for you to return the faulty item to me by post. Should this occur, I will cover additional delivery costs and re-arrange delivery of a new replacement item.

If you suspect a parcel has been damaged in transit the parcel should be opened in the presence of the Courier upon receipt. This will allow you to verify that the goods contained in the parcel are untampered with and undamaged. Should you fail to do this and subsequently find the goods are not contained therein, or have been damaged during delivery, I may not be able to claim against the Courier or against my insurers. Accordingly, if you do fail to do this, you agree that you will be solely liable for any such loss or damage and shall waive, release and indemnify me from and against any claims relating thereto, to the fullest extent permitted by applicable law.

CANCELLATION POLICY

If you wish to cancel an order placed online at www.Laura-Jones-Jewellery.co.uk that has not yet been dispatched, please email me at lauraj8@icloud.com within 14 days of your order date. Please note that once your order has been dispatched, I am unable to cancel it.

Once you have received your order, you have 14 days to contact me to request a refund, then a further 14 days to return the item to me. The item(s) will need to be returned in perfect, unworn condition and in their original packaging to be eligible for a refund. In this circumstance, please follow the above return instructions.

The above does not affect your statutory rights.

Purchases exempt from both the refund and exchange policies, unless they are structurally faulty are:

  • Bespoke pieces (commission work)
  • Customised pieces (pieces that have been altered from their original design shown online).
  • Earrings due to hygiene reasons.

LATE & LOST DELIVERIES

If your delivery has been delayed, then please contact me and I will provide you with the tracking number to enable you to locate it with Royal Mail Tracking or the appropriate international postal service.

UK Delivery – Unfortunately I cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international items) as this is when the Royal Mail classes items as being lost.

International delivery – When items are sent to another country, your parcel is handled by more than one postal service. When I send a parcel abroad, the actual delivery of the item will be the responsibility of the postal service in the country the items are going to. Delays can often be caused by customs checks, which can sometimes take up to 2 weeks. Lauri-Li Design cannot be held responsible for goods that are lost or delayed in transit.